Terms and Conditions
This website is owned and operated by Como Silks. All content including designs, logos, product and written and other materials on our website are copyrighted to Como Silks and authors, designers, photographers etc. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use. Any reproduction in whole or in part of our website is strictly prohibited without the prior written permission of Como Silks.
We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. US and European orders are shipped by our global logistics partners.
Our shipping method is safe, secure, and trusted and sees delivery of 3-7 days.
Our free secure shipping usually sees delivery within 3-7 days depending n your region.
Our Express Courier shipping is guaranteed 3 days to US/North America and Europe. This service provides a full tracking number for your purchase.
If you wish to track your parcel and have not received an automatic email with your tracking details, please email us and we will forward on your tracking details.
Most wholesale orders will be dispatched within 2 working days subject to full payment, address verification and availability of items in stock.
If you for any reason refuse delivery you will still be charged the duties and taxes, your item will be returned to Como Silks and you will be directly charged for the unpaid duties and taxes along with the additional shipping costs.
We require that all Courier (fast shipping) items are signed for in person. Some countries allow consignees to authorise parcels to be left unattended (eg. Outside the delivery address), however we strongly advise against this. Consignees that authorise this form of delivery do so at their own risk.
Please note: Como Silks will be closed on Italian public holidays.
Please note: that your shipment/order cannot be classed as personal effects/personal use as your shipment is coming from Como Silks as a business to yourself as a consumer or wholesale client. You the buyer are therefore responsible for import duties/taxes at your local customs office if you are outside of North America or Europe.
For wholesale clients we can clear and pay for customs & duty as we ship making the process completely hassle free for you.
VAT is included in your purchase for European clients purchase.
Order to the US and North America are duty free under $200. Larger purchases over this amount a small duty fee of 3.9% is payable, we flag and inform customers of this before delivery for these purchases.
When you placed your order, you agreed to our terms and conditions of purchase.
Your local customs will return your shipment to us if you cannot provide your personal customs registration number. In this event you still may incur duties and taxes from customs in China, which you as the customer would be solely responsible for.
Shipping is free for private our clients alongside this we also offer an Express Global Shipping Service.
Acceptance of your Order
The display of any item on our website is not an offer to sell and Como Silks is under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as we can but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices pre specified and agreed.
If items that you order are out of stock, subject to a delay, or the price is higher than that shown on your order, we will try to contact you by e mail. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority.
Accessing the website is entirely at your own risk.
The content of our website is presented as it is and we do not guarantee its accuracy, whether explicit or implied. We reserve the right to amend errors, make changes to our website, withdraw any part of our site or to update product information at any time if we consider it necessary.
Liability and Indemnity
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website is controlled and operated by Como Silks. These terms and conditions and all matters connected with any order you place in our website are governed by United Kingdom Law.
We may change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use and access this website. Como Silks website is provided solely for personal, private client, non-commercial use.
This website may not be used for any commercial or promotional purpose.